Depending on how you use our Site, we may gather and store different types of information about you. We may match the information we gather from different sources in order to build up a better picture of how we provide our services to you.
If you are browsing our site as a visitor we may gather anonymous information about where you are and how you navigate and use our site. We will use this information to improve the functioning and user-friendliness of the site and so that we can keep track of traffic on the site.
If you visit the “Contact Us” section of our site and fill in the information requested in the “How can we help you section” we will use your information to deal with your queries and in order to respond to you. We may store the information you provide for future reference in order to assess how well we provide our service to you and others on an on-going basis.
If you write to, call or email us, we will use your details to respond to you and will keep a record of your correspondence with us.
If you visit the “My DPD” section of the site you will see that there is an option to log into your personal user account. In order to set up a user account you can contact us to request a log-in. We will need your DPD account number in order to set up your account, and we will use these details to provide the services that you sign up for (for example Track &Trace, Web Collections).
We will store information about how you use our services through your user account, as well as your user details. We may contact you using these details to keep you informed of the services we provide and any news, new products or other information you might be interested in receiving. If you do not wish to receive news and information, you can let us know at any time by emailing us at email@example.com.
We will also include the option to unsubscribe with all such communication we send to you
Please do not share your login details with anyone else. You will be responsible for any activity from your user account and we will always assume that you are in sole control of the account. We will not be liable to you for any third party’s activity from your account unless we are at fault.
If you provide us with information (including personal data) about your consignees, you represent and warrant that you are authorised to so do. We will not be the data controller in respect of such information provided by you and we will process it only in accordance with your instructions.
If we receive information directly from consumers (whether or not such consumers are or have been your consignees) we will be free to use such data as we see fit, subject always to the consumer/data subject’s rights.
We may share your information with other DPD entities in order to provide information and services you request from us and in order to improve our services.
We will not share your information with third parties without your consent, unless required by law or governmental authority.
We are committed to keeping your information safe and secure and we employ appropriate technical and organisational security measures to prevent loss of, or unauthorised access, to your information.
Requests for Information
You can contact us any time to find out what information we hold about you. If you feel that our information is inaccurate or incorrect we will be happy to correct it.